FAQ Entry

• Decide the appropriate section / subsection for your FAQ and go to its confluence page
• Click on the button in right side that says "Add <Section_Name> FAQ Article"
  • This is where the page will actually be created as a child
• Chose the name for your FAQ: "FAQ - <Your FAQ Question or Name>"
• Add appropriate labels. For instance:
  • kb-troubleshooting-article
  • kb-troubleshooting-article/<section1>
  • kb-troubleshooting-article/<section1>/<subsection1>
  • kb-troubleshooting-article/<section1>/<subsection1>/<subsubsection1>
  • kb-troubleshooting-article/<section1>/<subsection2>
  • kb-troubleshooting-article/<section2>
  • kb-troubleshooting-article/<section2>/<subsection3>
• The idea is to add the sections and subsections relevant to a specific topics, so it appears on all relevant sections.
  • The FAQ will be child only of one section or subsection or subsubsection, but it will appear in the searches of all sections' labels that are present
• Write the FAQ question and solution according to the offered format

FAQ Section / Subsection / Subsubsection

• To create a new Section / Subsection / Subsubsection simply create a new confluence page at the right place and copy the content of a similar depth existing element
• Edit the "Initial Contributor" to your name
• Edit the "Create from Template" macro to have the name of your entry and make sure it uses the "Troubleshooting Article" template
• Edit the "Content Report Table" Macro and change the "Label(s)" entry to use the appropriate one for your element