ICT ALMA Common Software

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  • Decide the appropriate section / subsection for your FAQ and go to its confluence page
  • Click on the button in right side that says "Add <Section_Name> FAQ Article"
    • This is where the page will actually be created as a child
  • Chose the name for your FAQ: "FAQ - <Your FAQ Question or Name>"
  • Add appropriate labels. For instance:
    • kb-troubleshooting-article
    • kb-troubleshooting-article/<section1>
    • kb-troubleshooting-article/<section1>/<subsection1>
    • kb-troubleshooting-article/<section1>/<subsection1>/<subsubsection1>
    • kb-troubleshooting-article/<section1>/<subsection2>
    • kb-troubleshooting-article/<section2>
    • kb-troubleshooting-article/<section2>/<subsection3>
  • The idea is to add the sections and subsections relevant to a specific topics, so it appears on all relevant sections.
    • The FAQ will be child only of one section or subsection or subsubsection, but it will appear in the searches of all sections' labels that are present
  • Write the FAQ question and solution according to the offered format

FAQ Section / Subsection / Subsubsection

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